About Us

 

CodePro is staking out a new area in software. We handle problem solving in a way unlike other products or mediums. We address the everyday problems and challenges of people and provide advanced software solutions made simple for the user.

Whilst there are a wealth of self help books and courses on life skills there are very few practical tools that enable people to actually take control, manage their lives easily and get an advantage.  

OUR MISSION is to “Make people’s lives easier” by providing reasonably priced software solutions that are easy to use, practical and designed to help you to take more control.

OUR VISION is to develop, publish and sell software programs which are designed to make personal growth and self management techniques accessible to millions of personal users who would otherwise not have the knowledge.

OUR VALUES

Excellence - Taking all necessary steps to create the best products and supply the best services.
Integrity - Living up to our promises, commitments and responsibilities.
Respect - Working to understand and accommodate the needs of our customers, employees and suppliers.

View our Privacy Policy - Privacy Policy
View our website Terms and Conditions – Terms and Conditions
View our End user Licence Agreement - EULA
View Our Company Information Brochure
 
Returns and Refund Policy
We want you to be satisfied with your purchase from CodePro. However if you have made a mistake and wish to claim a refund we will do our best to accommodate you.
 
If you wish to cancel your transaction before you have downloaded and installed a Software Program from CodePro please contact Admin@codepro.co.uk and we will cancel your pass code and refund your payment on your card through PayPal.

Once you have downloaded and installed a Software Program on to your computer it is not possible for you to return it to us. However if within 3 days of downloading a CodePro Software Program you decide that you are not satisfied with it please send an e mail detailing your reasons for wanting to claim a refund to Admin@codepro.co.uk.
 
We will send you a Software Deletion Declaration form which details what you must do to delete and destroy your copy of the Software Program from your computer. Once you have followed the instructions and destroyed the Program you must sign the form giving us your guarantee that the Program and all associated files have been destroyed.
 
Print and post the completed form to CodePro at the address provided and we will refund your payment in full within 14 days of receipt.

If you have a Complaint
CodePro Ltd is a “Trusted Web Traders” Approved Trader which means that we adere to the Code of Practice and to the very highest standards of trading. We try hard to ensure that you will have no cause for complaint about our Software or services. However, we are only human and it is possible that at some time a mistake may be made. In the unlikely event of this happening it is our stated intention to address the problem directly, and to learn from any problem that may arise in order to reduce the chances of any future difficulty from a similar cause. We undertake to:
·         Deal with any problem that may arise quickly, efficiently and sympathetically.
·         Always treat our customers with respect and courtesy.
·         Put right as a matter of course anything that we may do wrong - our customers should expect that rather then hope for it!
·         Give all our staff the authority to deal with simple complaints on the spot without needing to refer to senior management.
·         Always allow customers to access the highest level of staff if they are dissatisfied with a decision of a less senior staff member.
·         Learn from any complaint we may receive so that any avoidable problem is not repeated.
If you ever have cause for complaint you can contact us via Telephone, Email or Post in order to get the problem addressed. You can call 01392 435257 or email support@codepro.co.uk in the first instance.
If you are reading this section because you have a complaint you wish to raise, please accept both our apologies and our assurance that it will be dealt with as soon as you notify us.
 
 
Address for Service CodePro Limited a company registered in England and Wales under company number 06872382 and having its registered office at 128 High Street Crediton, Devon, EX17 3LQ.

 

 

 

 

 

 

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